High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer s...

Today’s technology allows customers to engage with brands and companies across a broad range of platforms and mediums. But the telephone still remains an essential communication tool for businesses. I...

Microsoft outlined a list of new features it will deliver to its various Outlook apps, including bill-pay reminders, better calendaring across time zones, and a way to see who has RSVP’d for a meeting...

In the wake of Facebook’s worldwide privacy scandal, it’s time to revisit some social media best practices. Your information is incredibly valuable, and you can’t rely on social media platforms to kee...

Do you, as a brand new business owner, know how to take advantage of social media exposure, especially if no one has any idea what your new business is all about? The truth is, you can succeed with so...

Storing copies of your business data in the cloud will help you avoid the risks associated with broken hard drives, lost or stolen devices, and human error. That’s because entrusting your data to an e...

Healthcare providers that use Social Media can interact with their patients, advertise new services, and quickly communicate urgent announcements or messages. There's immense potential for it to impro...

As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your Vo...

People who use OneNote for Windows are in for a surprise. The desktop version of the app will be phased out in favor of the UWP (Universal Windows Platform) app included with Office 365 and Microsoft...

Facebook is the most popular platform for developing brand awareness because it allows businesses to target users based on what they have posted in the past. But after the recent data breach scandal,...